Refund Policy

Last updated: May 2026

1. Free use

Browsing the directory, creating an account, and claiming a business are all free. There are no charges for any of these activities and therefore no refunds are applicable.

2. Subscriptions

We offer paid subscription plans (e.g., Featured Monthly, Featured Yearly) that unlock editing, photo uploads, and premium placement of your listing. The price and renewal frequency are shown at checkout and again in your dashboard.

3. Cancellation

• You may cancel your subscription at any time from your owner dashboard or by emailing us.
• Cancellation stops future renewals. Your paid features remain available until the end of the current billing period.
• We do not provide pro-rata refunds for the unused portion of a period that has already been billed.

4. Discretionary refunds

We may issue full or partial refunds at our discretion in the following circumstances:

• A documented technical issue on our side prevented you from using the features you paid for, and we were unable to resolve it within a reasonable time.
• An accidental duplicate charge.
• A clearly unauthorised transaction (please also report this to your card issuer).

To request a discretionary refund, email hello@bestmuscat.com within 14 days of the charge, including the charge date, the email address on the account, and a short description of the issue.

5. Disputes and chargebacks

If you initiate a chargeback through your card issuer without first contacting us, your account may be suspended pending resolution. We almost always prefer to resolve issues directly and quickly.

6. Changes to plans or prices

If we increase the price of a recurring plan, we will notify existing subscribers by email at least 14 days before the change takes effect on their next renewal, giving you the opportunity to cancel before the new price applies.

7. Currency and taxes

Charges appear in the currency shown at checkout. Where applicable, taxes are added per the rules of the relevant jurisdiction.

8. Contact

For refund questions, write to hello@bestmuscat.com.